What can you engrave?

Whatever you want: text, names, dates, a short message, initials, your own drawing or design, or your logo. On coins, we can also engrave a photo. Tell us your idea and we’ll send you a proof before we engrave.

Will I see a proof before you engrave?

Yes. We always send you a design proof first. Please check your email (including spam) and reply. If we don’t hear back within 5 business days and can’t reach you, we may complete the order based on your order details and our best design judgment.

What file should I send for my design or logo?

Any file format is fine. Quality matters a lot, though, so please send the highest-resolution version you have. A small or blurry image, like a screenshot, won’t engrave as cleanly as the original file.

Can you help me with the design?

Yes. If you have an idea but no finished design, tell us about it and we can design it for you. You’ll still get a proof to approve before we engrave.

Do you take bulk and corporate orders?

Yes. We often make bulk orders, like logo items for businesses or favors for weddings. Email us the item and quantity, and we can set up a custom listing for your project and send you a mockup to approve before engraving.

Do you send extra pieces with large orders?

Often, yes. For large orders, we usually add a few extra pieces beyond the quantity you order.

Is there a minimum order for bulk pricing?

It depends on the item. Slate coasters are sold one at a time or in packs of 10 up to 100, and the price per coaster drops as the pack gets bigger. River rock discounts start at 25 stones with the same design. For memorial coins and other items, email us for bulk pricing.

How fast do you reply to emails?

Usually within an hour, and typically within a day. Email us at customammoth@gmail.com.

How long does a bulk order take?

Bulk orders typically take about 3 to 5 business days to make, then ship by USPS Priority Mail, which usually takes 1 to 3 business days. If you have a deadline, tell us when you order. Memorial coins typically ship within 1 to 2 business days after design approval.

Why does my slate or river rock look a little different from the photo?

Slate and river rock are natural materials. Each piece is unique in shape and texture and may have slight imperfections or variations. That’s part of what makes each one special.

What if my order arrives damaged?

Every order is packed carefully in form-fitting foam. Once a package is handed to the carrier, shipping claims go to the carrier, as described in our Shipping Policy. Email us with photos and we’ll try to help where we can.

How do I care for engraved flatware or brass coins?

For flatware, hand wash or use a gentle dishwasher cycle, dry right away, and a little edible mineral oil on the engraved area helps protect it. Brass is soft and scratches easily, so clean coins gently with a soft brush, keep them dry, and store them in the clear case they come with.